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Ad Astra -- in all of its extremely complicated glory -- is only the second archive on the open internet that isn't AO3 to use otw-archive software. SquidgeWorld Archive is the only other. On the entire open internet. It's software that is complex and relies on a whole lot of running services. Sometimes those services misbehave, and since we're not OTW, with hundreds of thousands of dollars worth of servers co-locating everything everywhere, plus dedicated tech people, we mostly just do the best we can. Which basically everyone knows.
Ad Astra is also largely a one-person show, behind the scenes. I have help (hi Walter!) when things go wrong, but the vast bulk of the work of getting it up and running and then maintaining it has been and is-- well, mine. And I'm happy to do it. I'm not looking for anything out of it except to maintain a community I've been head of since 2009, though I do preen when I look around because hot damn, I'm proud of it.
The upshot is: I'm not a fast food employee who has no choice but to take abuse from whomever feels like dishing it. And I'm not going to tolerate rude, entitled emails fired at me by perfect strangers on the internet who look at this thing I spent many, many hours getting up and running and think they're somehow entitled to be here, either. So, before you decide to email me, please do consider your tone and check your entitlement at the door. Thanks.